Call Us
Phone: (831)263-0617

Hours
Mon: 8:00AM-5:00PM
Tue: 8:00AM-5:00PM
Wed: 8:00AM-5:00PM
Thu: 8:00AM-5:00PM
Fri: 8:00AM-5:00PM
Sat: Closed
Sun: Closed

Privacy Policy

1. Introduction
Welcome to Alpha Appliance Repairs. We are committed to protecting your privacy and maintaining the trust you place in us when you use our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website https://montereyappliancerepairs.com/  and our service offerings.

2. Information We Collect
We collect personal information in several ways when you use our Website or request our services:

• Information you provide directly. For example: your name, email address, telephone number, physical address, service address, appliance details, and any additional information you provide when you contact us, request a quote, schedule a repair, or communicate with us.

• Automatic/technical information. When you visit our Website, we may collect information such as your IP address, browser type and version, operating system, device type, pages you view, time and date of your visit, the referral URL, and other usage data.

• Cookies and similar technologies. We and our analytics/advertising partners may use cookies, web beacons, tracking pixels, and other technologies to collect information about your browsing behavior and device.

• Third-party sources. Depending on the services you request, we may obtain information from third parties such as partner service providers, payment processors, or publicly available sources.

3. How We Use Your Information
We use your information for the following purposes:

• To provide, maintain, and improve our services (for example, scheduling repairs, quoting, invoicing, service follow-up).

• To communicate with you (for example, to confirm appointments, send reminders, follow up on services, respond to your inquiries).

• To personalize your experience and understand how you use our Website, so that we can improve our Website content and user experience.

• To perform analytics and measure interest in our services.

• To comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights, property and/or safety and those of our customers and the public.

• To send you marketing or promotional communications, where you have consented to receive them (and you may opt-out at any time).

4. Disclosure of Your Information
We may share your personal information under the following circumstances:

• With service providers and vendors who perform functions on our behalf (for example: hosting providers, payment processors, appointment-scheduling software, email/text communication services).

• With our affiliates or business partners if needed to fulfill your service request.

• With legal or regulatory authorities, or to comply with legal obligations, to enforce our terms, or to protect rights, property, safety.

• In the event of a sale, merger, acquisition, or reorganization of our business, your information may be transferred as part of that transaction, subject to any applicable confidentiality commitments.

• We do not sell your personal information to third-party marketing parties for their own independent marketing purposes.

5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to collect usage data and to make the Website function better for you. You can control cookies through your browser settings (for example by disabling cookies), but note that some features of the Website may not function properly if you do so.
If you want more detail about which cookies we use and how, or the option to opt-out of certain tracking, please [insert link or mechanism].

6. Data Retention
We retain personal information for as long as is reasonably necessary to fulfil the purposes described in this Policy, comply with our legal obligations, resolve any disputes, and enforce our agreements. After that, information may be anonymised or deleted.

7. Your Rights and Choices
Depending on your location, you may have rights including:

• The right to access or obtain a copy of your personal information.

• The right to correct or update inaccurate or incomplete information.

• The right to request deletion or restriction of processing of your personal information (subject to legal/contractual requirements).

• The right to opt-out of marketing communications.

• If you are a California resident, the right to know what categories of personal information we have collected, and if applicable the right to request deletion or “do not sell” your personal information.
  To make such a request, please contact us using the details below. We will process your request in accordance with applicable law.

8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no transmission over the internet and no electronic storage system can be guaranteed to be 100% secure. We cannot guarantee absolute security of your information.

9. Children
Our Website and services are directed to adults (18 years or older). We do not knowingly collect personal information from children under 13 years of age (or the applicable age in your jurisdiction). If you believe a child under that age has provided us with personal information, please contact us and request deletion.

10. International Transfers
If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate, and that those jurisdictions may have different data protection laws.